PLM Group makes a big change in their 3D printing service offering, by having sister company Ravema assist in the field service for 3D printing customers. This means that PLM Group’s 3D printer customers can get faster and more efficient help from Ravema’s large pool of Field Service Engineers.
Ravema’s Field Service organization is one of the most experienced in the Nordics, having offered service on equipment since the 1960s. The Field Service Engineers are also certified in the full 3D printing portfolio of PLM Group.
“This gives us great possibilities to expand the strength of our Service Engineers in the Nordics with even greater flexibility and geographical spread to support our customers”, says Alexander Olander, Business Unit Manager, Ravema (on the right in the image).
“We have also finished the setup of our Service Centre for Markforged desktop 3D printers at our facilities in Värnamo”, says Henrik Ekenstjärna, Service Manager, Ravema. “For customers we can now provide service on their printers at our facilities in Värnamo instead of sending a service engineer. It is also more efficient for us to collect more printers and do the service at the same time. Best for both the environment and the wallet.”
Looking at current support satisfaction scores, the new service organization is well poised to take on PLM Group’s customer needs. The PLM Group Support Center currently has a satisfaction score of 92 percent.
Please note that all service and support tickets are still raised through the PLM Group support portal. These will then be distributed to Ravema’s service staff for efficient handling.