Partner Agreement
Get access to extended technical competence with both a dedicated Solution Manager as well as a dedicated and experienced Solution Specialist, both serving as your trusted strategic advisors. This is one way to drive innovation. Get in touch and learn more.
Expert assistance in every step
A Partner Agreement gives you access to 2 strategic advisors, whereof one has deep technical knowledge. This guarantees that your solution works in the best possible way today, tomorrow and in the future!
The dedicated Solution Manager knows your solution through and through and will evaluate your current solution, interpreting current and future needs into possible solution adjustments ensuring that it supports business processes and that all systems are up to date, operational, and meet your business needs.
The dedicated Solution Specialist will act as your technical expert. Besides prioritizing issues and managing resolutions, our Solution Specialist will contribute with deep technical knowledge to improve and optimize your solution even further.
Get maximum use of your entire solution and all that it can offer – our dedicated strategic advisors will ensure you do!
A Partner Agreement will ensure you
- Future proof your solution to meet your business needs.
- Save time by resolving issues together with your designated technical expert who knows your solution.
- Increase operational productivity.
- Reduce costs by minimizing system downtime.
Want to see what’s included?
Our User Experience is one of five Innovation Agreements. All are built to fit the needs of your business.
Compare agreements
User Competence Agreement
Get a head start with the latest skills
Consists of:
- An agreed number of planned trainings* per. year
- An annual walkthrough of the latest edition of SOLIDWORKS.
*Scheduled trainings can be held online or on site.
User Experience Agreement
Cut down on response time from support
Consists of:
- A higher level of service.
- Faster initial response time* when contacting our support via e-mail or online tool.
Comes in 2 packages:
SLA Silver, initial response down to 2 hours.
SLA Gold, initial response down to 1 hour.
*Expected initial response time with standard SLA subscription is 4 hours.
Consultancy Agreement
Manage consulting hours in a time bank
Consists of:
- Consultancy hours to ensure innovation.
Comes in packages of 10, 30, 50 or 100 hours respectively.
Administrator Agreement
Get help to strengthen innovation and maximize profits
Consists of:
- A dedicated Solution Manager*
- 2 solution strategy meetings per year.
- 1 annual product upgrade maintenance plan per year.
- 12 consultancy hours consisting of:
Upgrades to product, system and solution.
Maintenance of system and solution.
*Solution Manager: one contact point, a strategic advisor, coordinator and program leader.
Partner Agreement
We ensure development and innovation
Consists of:
- A dedicated Solution Manager
- A dedicated Solution Specialist*
- 2 solution strategy meetings per year.
- 1 annual product upgrade maintenance plan per year.
- An annual walkthrough of the latest edition of SOLIDWORKS.
- 24 consultancy hours consisting of:
Upgrades to product, system and solution.
Maintenance of system and solution.
*Solution Specialist: strategic advisor and technical expert with deep technical knowledge.
FYI Customers are responsible for requesting strategy meetings and product upgrade maintenance plans via the dedicated PLM Group Solution Manager.
Why a Partner Agreement?
Below are a few valuable benefits, and there are many more. Get in touch if you want to know them all.
- Access to a dedicated Solution Manager, a strategic advisor who knows your solution and your business needs
- Access to a dedicated Solution Specialist, a strategic advisor and technical expert that has deep technical knowledge
- Strategic advice to future proof your solution to match your business needs
- A dedicated resource to prioritize issues and manage resolutions
- Best tools for product design and innovation
- 24 consultancy hours
- An annual walkthrough of the latest edition of SOLIDWORKS
Frequently asked questions
Here are the answers to the questions we are asked most frequently.
How do I request meetings, maintenance or consultancy – and to whom?
You plan ahead, set a date for when you would like to make use of the strategy meetings, the product upgrade maintenance plan or the consultancy hours and then simply reach out to your one point of contact (the dedicated PLM Group Solution Manager) 6-8 weeks in advance. The duration of strategy meetings typically varies from 20 minutes to 1 hour.
Who in my company can request meetings and work tasks?
Only the system owner or CAD administrator has the rights to book meetings and work tasks from PLM Group.
How do I request the Solution Specialist?
You set a date for when you would like to make use of the strategy meetings as well as the Solution Specialist and then simply reach out to your one point of contact – the PLM Group Solution Manager – 6-8 weeks in advance.
What is included in the strategy meetings?
Solution strategy meetings include:
- Review of company’s long-term plans and goals
- Solution update plans e.g. software version updates
- Dassault solution news (on a strategic level)
Solution success follow up meeting looks into:
- What is the status of the solution?
- What are your current challenges?
- Are there any license needs?
- Dassault solution news (on a functional level)
What is not included in the agreement?
Traveling and accommodation costs are not included in the agreement and will be invoiced separately.
We make you innovate
Get a head start on competition with additional resources, improved access, and customized processes that meet the toughest business and design challenges.
Our Innovation Agreements ensures that your company maintains a competitive edge and gives you access to an experienced partner that ensures innovation within your company.
With our 5 agreements we cover all aspects of your PLM chain
Why us
Achieve impressive results and bring your products to market faster with our expertise and technologies.
Let’s get in touch!
Innovation is the key to success. We can provide you with a solution that matches your business needs
Take control, ensuring innovation starts today. Fill out the form and get in touch with one of our experts – no ties.