User Experience Agreement

User Experience Agreement

Get faster initial response time when contacting our support. This is one way to drive innovation. Don't waste resources! Enable employees to do their jobs in the most efficient way. Get in touch and learn more.

We’ve got your back

Project delays or lost work hours can cost a business dearly. In these cases, it is most important that you act quickly to get back on track. With a User Experience Agreement our technical support service will be there for you in those times of need.

Get back on track and avoid wasting resources – we’ve got your back!

A User Experience Agreement will ensure you

  • Save costs and time.
  • Avoid inefficient working hours.
  • Ensure efficient and quality-controlled services when facing software challenges.

Want to see what’s included?

Our User Experience is one of five Innovation Agreements. All are built to fit the needs of your business at a fixed price.

Compare Innovation Agreements

User Competence Agreement

Get a head start with the latest skills

Consists of:

  • A fixed number of planned trainings * per. year
  • An annual walkthrough of the latest edition of SOLIDWORKS.

* Scheduled trainings can be held online or on site.

From

1.340 €/Year

User Experience Agreement

Cut down on response time from support

Consists of:

  • A higher level of service.
  • Faster initial response time* when contacting our support via e-mail or online tool.

    Comes in 2 packages:
    SLA Silver, initial response down to 2 hours.

    SLA Gold, initial response down to 1 hour.

* Expected initial response time with standard SLA subscription is 4 hours.

From

1.700 €/Year

Consultancy Agreement

Manage consulting hours in a time bank

Consists of:

  • Consultancy hours to ensure innovation.

    Comes in packages of 10, 30, 50 or 100 hours respectively.

*PLM Groups Solution Managers will be at your disposal.

From

1.350 €/Year

Administrator Agreement

Get help to strengthen innovation and maximize profits

Consists of:

  • A dedicated Solution Manager*
  • 2 solution strategy meetings per year.
  • 1 annual product upgrade maintenance plan per year.
  • 12 consultancy hours consisting of:
    Upgrades to product, system and solution.
    Maintenance of system and solution.

*Solution Manager:one contact point, a strategic advisor, coordinator and program leaderr.

From

9.000 €/Year

Partner Agreement

We ensure development and innovation

Consists of:

  • A dedicated Solution Manager
  • A dedicated Solution Specialist*
  • 2 solution strategy meetings per year.
  • 1 annual product upgrade maintenance plan per year.
  • An annual walkthrough of the latest edition of SOLIDWORKS.
  • 24 consultancy hours consisting of:
    Upgrades to product, system and solution.
    Maintenance of system and solution.

* Solution Specialist: strategic advisor and technical expert with deep technical knowledge.

From

12.000 €/Year

FYI Customers are responsible for requesting strategy meetings and product upgrade maintenance plans via the dedicated PLM Group Solution Manager.

Why a User Experience Agreement?

Below are a few valuable benefits, and there are many more. Get in touch if you want to know them all.

  • Faster response to technical problems
  • Maximize productivity
  • Minimize system downtime

We make you innovate

Get a head start on competition with additional resources, improved access, and customized processes that meet the toughest business and design challenges.

Our Innovation Agreements ensures that your company maintains a competitive edge and gives you access to an experienced partner that ensures innovation within your company.

With our 5 agreements we cover all aspects of your PLM chain

Why us

Achieve impressive results and bring your products to market faster with our expertise and technologies.

Let’s get in touch!

Innovation is the key to success. We can provide you with a
solution that matches your business needs.

Take control, ensuring innovation starts today. Fill out the
form and get in touch with one of our experts – no ties.