User Experience Agreement
Get faster initial response time when contacting our support. This is one way to drive innovation. Don't waste resources! Enable employees to do their jobs in the most efficient way. Get in touch and learn more.
We’ve got your back
Project delays or lost work hours can cost a business dearly. In these cases, it is most important that you act quickly to get back on track. With a User Experience Agreement our technical support service will be there for you in those times of need.
Get back on track and avoid wasting resources – we’ve got your back!
A User Experience Agreement will ensure you
- Save costs and time.
- Avoid inefficient working hours.
- Ensure efficient and quality-controlled services when facing software challenges.
Want to see what’s included?
Our User Experience is one of five Innovation Agreements. All are built to fit the needs of your business.
Compare agreements
User Competence Agreement
Get a head start with the latest skills
Consists of:
- An agreed number of planned trainings* per. year
- An annual walkthrough of the latest edition of SOLIDWORKS.
*Scheduled trainings can be held online or on site.
User Experience Agreement
Cut down on response time from support
Consists of:
- A higher level of service.
- Faster initial response time* when contacting our support via e-mail or online tool.
Comes in 2 packages:
SLA Silver, initial response down to 2 hours.
SLA Gold, initial response down to 1 hour.
*Expected initial response time with standard SLA subscription is 4 hours.
Consultancy Agreement
Manage consulting hours in a time bank
Consists of:
- Consultancy hours to ensure innovation.
Comes in packages of 10, 30, 50 or 100 hours respectively.
Administrator Agreement
Get help to strengthen innovation and maximize profits
Consists of:
- A dedicated Solution Manager*
- 2 solution strategy meetings per year.
- 1 annual product upgrade maintenance plan per year.
- 12 consultancy hours consisting of:
Upgrades to product, system and solution.
Maintenance of system and solution.
*Solution Manager: one contact point, a strategic advisor, coordinator and program leader.
Partner Agreement
We ensure development and innovation
Consists of:
- A dedicated Solution Manager
- A dedicated Solution Specialist*
- 2 solution strategy meetings per year.
- 1 annual product upgrade maintenance plan per year.
- An annual walkthrough of the latest edition of SOLIDWORKS.
- 24 consultancy hours consisting of:
Upgrades to product, system and solution.
Maintenance of system and solution.
*Solution Specialist: strategic advisor and technical expert with deep technical knowledge.
FYI Customers are responsible for requesting strategy meetings and product upgrade maintenance plans via the dedicated PLM Group Solution Manager.
Why a User Experience Agreement?
Below are a few valuable benefits, and there are many more. Get in touch if you want to know them all.
- Faster response to technical problems
- Maximize productivity
- Minimize system downtime
Frequently asked questions
Here are the answers to the questions we are asked most frequently.
Who can benefit from this agreement?
The User Experience Agreement is valid for everyone within your company, which means that all employees can contact our support.
We make you innovate
Get a head start on competition with additional resources, improved access, and customized processes that meet the toughest business and design challenges.
Our Innovation Agreements ensures that your company maintains a competitive edge and gives you access to an experienced partner that ensures innovation within your company.
With our 5 agreements we cover all aspects of your PLM chain
- User Competence Agreement
- User Experience Agreement
- Consultancy Agreement
- Administrator Agreement
- Partner Agreement
Why us
Achieve impressive results and bring your products to market faster with our expertise and technologies.
Let’s get in touch!
Innovation is the key to success. We can provide you with a solution that matches your business needs
Take control, ensuring innovation starts today. Fill out the form and get in touch with one of our experts – no ties.