Ask an Expert
Tailored for Service Plans Elite customers to get more our of your subscription. Get world-class experts input to your specific challenges.
Get Expert Input on Your Project
Do you ever get stuck in your project and need expert guidance to move forward? Do you need a second pair of eyes for a new perspective?
‘Ask an Expert’ is the solution for this.
As part of the Elite packet of the Service Plans, you can book a 2-hour session with our world-class expert engineers to discuss 3DEXPERIENCE or any other specific topics.
Don’t let your challenges stop your project.
How Does it Work?
Our experts have in-depth knowledge of a lot of topics. To get the one that matches your situation, describe your challenge and we will assign the right expert to investigate your questions.
You will have two hours where our expert will help you.
Process:
- First, book your session and explain your key topics
- Secondly, a relevant PLM Group expert will set up an online meeting with you
- Lastly, join your session and get our expert’s knowledge
Only applicable for customers with the Elite Service Plan.
How Ask an Expert Has Helped Customers
”After upgrading SOLIDWORKS and SOLIDWORKS PDM, we needed to run a complete File Version Update. It seemed like a complex task with many variables. After an ‘Ask an Expert’ session, we now fully understand the settings and have everything documented, so we’re confident doing it ourselves next time.”
“We reached out for help with improving how we worked with spare parts lists in SOLIDWORKS Composer. Our process was manual and time-consuming – creating views, exporting to Illustrator, cleaning up lines, adding balloons, and copying into Word. After a focused 2-hour ‘Ask an Expert’ session, we left with a much more efficient solution.”
“After a major change to our company structure and the introduction of a new AD, we had to review and reconfigure our full server setup. With help from an ‘Ask an Expert’ session, we made the needed adjustments and got everything running smoothly again.”
Terms and Conditions
Want to read the details before you book your first session?
- Only available for customers with the Elite Service Plan
- Furthermore, a summary of key topics with examples should be provided ahead of time for optimal experience
- One 2-hour session per annual seat of Service Plan Elite. The Service Plan is co-terminus with your yearly license/subscription renewal
- If you don’t have an Elite service plan, or alternatively, if you don’t have any sessions remaining, we will bill you 2 hours of consultancy at our standard rate
- You can’t combine your ‘Ask an Expert’ sessions into larger consulting projects. Moreover, you can’t break it into multiple shorter sessions.
- Sessions are booked and conducted online. Expect a general lead time of 7 business days. Additionally, you have to have completed your first session before booking a new one.
- PLM Group can limit the scope of the ‘Ask an Expert’ session if the topic exceeds the available time
- Lastly, you can reschedule your session up to 2 business days before. However, a late rescheduling or cancellation will consume one ‘Ask an Expert’ session.
Book your meeting now
Submit the form with a summary of your challenge and one of our experts will reach out to schedule your session.