Our knowledge is your power
At PLM Group, we offer more than just the world’s leading design software solutions. We can help you with a range of solutions to help you get more out of your investment.
PLM Group´s Online support, software upgrades, new product versions, webinars, seminars and customer events are all designed for our Subscription Customers to help you improve your performance and productivity, keeping you competitive in your field. Having access to expert advice and assistance from a fully certified support engineer can mean the difference between success and failure.
PLM Group’s Online Support is proven to be the most powerful, fastest and easiest way to get your question answered. By using online support, you will get direct access to right resource having knowledge to solve your issue.
Experienced Professional Services Team at your service
We have local frontlines to serve you as a customer with local resources and local languages. On top of that we have our Pan-Nordic and Baltic backline who will help you even better, by mobilizing the best in class technical knowledge from all our countries – Sweden, Denmark, Finland, Norway, Latvia & Estonia.
We are the Nordic area´s largest SOLIDWORKS value added reseller with more than 130 employees. Taking full advantage of our size, we can create unique support experience for you as a customer that no other reseller can offer.
Our Pan-Nordic and Baltic backline makes it possible for us to allocate the best resources available. For you as our customer this means reduced processing time and possibility to be served by the support technician with the best relevant competence.
Cross border communication is handled in English language by default. However, if you as a customer don’t feel comfortable using English we will handle it locally.
We believe in transparency. That’s why we display and share our customer satisfaction information as it happens. This is a real-time indicator which reflects the 100 most recent support cases, where our end-users give us an indication of his/her satisfaction, via a customer survey.
*Chart is based on the 100 most recent surveys
Our “Remote assistance” capability enables our support engineers to view and take control of your desktop over the web. This feature also offers:
- An instant remote technical support session for users
- Easy data transfer of files between user and support staff via the internet
- Accurate system information and screen capture transferability
Access SOLIDWORKS Customer Portal
Gain full access to an expansive web-based repository of in-depth information and valuable resources. Submit Service Requests (SRs), Software Performance Reports (SPRs), and Enhancement Requests. Access the Knowledge Base, all technical content and join discussion forums to connect with other members of the SolidWorks Community.